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Standard Service - Instructions for Lost or Stolen Passports |
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Follow these steps in order for American Passport Express to expedite your application for a US passport. Please print this page as a checklist for your convenience.
You must appear in person at a court house or post office and present the list of items in Step 1 below to an acceptance agent (AA) authorized to accept passport applications. The AA is needed to witness the signing of your application for passport. After signing in front of the AA, your application is sent to American Passport Express by FedEx.
Applicants age 16 or 17 click here.
To find an AA in your area you may search the following
list of Acceptance Agents by state. |
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Summary of the 4 step process for New Passport Applicants.
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Collect
and Prepare Passport Application
Documents |
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A.
DS-11 form (Government Passport Application Form) |
The Department of State requires that you fill out the government application online for expedited service.
Do not sign this form, you will sign it in front of the AA.
Please complete the DS-11 form now.
State Department regulations state that the application (DS-11 and DS-64) has to be submitted within 5 days of when it is dated. Please be sure that the application is dated by the Acceptance Agent the day that you ship your application to American Passport Express. Please call 1-800-455-5166 with any questions. |
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B.
DS-64 form (Statement Regarding Lost Passport) |
This form requires you to make a short statement regarding your lost or stolen passport. Download DS-64 form now. If you have lost 2 or more passports in the last 10 years please submit a notarized letter detailing the circumstances. |
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Please print three copies of the letter of authorization now.
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D.
Proof of Citizenship |
Provide one of the following:
For more detailed citizenship information click here.
If your name has changed from birth please click here for more information.
*Please make sure the Certified birth certificate shows the following:
- a file date within one year of birth,
- the name of at least one parent
- is a certified copy
- shows your name given at birth and your birth date.
All citizenship documents will be returned with your new passport. |
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Photos must meet the government specifications see photo requirements here or see the information pages of your DS-11 form. We strongly recommend not sending digital photos.
Where can I get my photos? |
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F.
Proof of Identity |
In the form of a drivers license issued more than 6 months ago.. Make sure the AA notes on the application the ID you presented. If you do not have a current drivers license issued more than 6 months ago please see the supplemental ID requirements and then contact American Passport Express. Please make a clear photocopy of your Drivers License. This will be sent with your application materials. |
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G.
Proof of Departure |
Send one of the following:
- Two copies of your plane ticket showing departure date or
- Two copies of your itinerary from the travel agent or airline
If you do not have a ticket or itinerary please click here.
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H.
Service Fees |
1. Government Fees:
(Two Checks or Money Orders)
Make one payable to "US Dept. of State" for $135
- Include your date of birth on this check
- All personal checks must show a printed address
- Do not cross out and rewrite any information on the check. (Use a new check if necessary)
- Please note this fee must be paid by check or money order only (not by credit card)
Make the second check or money order in the amount of $25 payable to the Post Office or Court House which you visit. If you have questions about these fees please click here.
2. American Passport Express Service Fee.
Our service fee of $45 may be paid with personal check or money order made out to "American Passport Express". Use the customer information form (see step 2 below) to pay this fee by credit card.
3. Return Shipping Fee
Please add $20 to the American Passport Express payment, for the overnight return delivery of your passport or include your own airbill with your fedex account number.
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Complete Customer Information Form |
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All applicants must complete and submit the customer information form.  After submitting the form online print a copy of the "confirmation page" which appears. The form gives our company information which is used to help accurately process your passport order. |
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Visit the Acceptance Agent |
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A.
Acceptance Agent |
Inform the Acceptance Agent (AA) that you are using an expediting service to "hand carry" your application to the government passport agency for processing.
After signing the application in front of the AA, the AA should seal-up the following items in their envelope:
- The completed DS-11 form [step 1a]
- The completed DS-64 form [step1b]
- Two identical passport photos [step 1e]
- Proof of citizenship [step 1d]
- The check or money order to "US Dept. of State" [step 1h]
- One copy of the proof of departure [step 1g]
- One copy of the letter of authorization (some AA's may not seal the letter of authorization or the itinerary in the envelope, if that is the case then place them inside the FedEx envelope along side the sealed envelope, no delays or problems will result) [step 1c]
(Do not seal the payment to American Passport Express or the Customer Information Form) |
The AA should use their official stamp or seal along the seal of the envelope. The envelope may be marked "to be opened by authorized passport agent only" and or "hand carry". The "sealed envelope" should now be returned to you in order to send it to American Passport Express.
Please write on the sealed envelope: 1. Applicant Name 2. Date of Birth 3. Date of Departure
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Shipping of Application |
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A.
Shipping |
Please use an overnight mail courier (i.e. FedEx*, UPS, Airborne Express, Express Mail) for the overnight mailing of your application to American Passport Express.
Please send:
- Sealed envelope from the Acceptance Agent (With Gov. Fees sealed inside!) [step 3a]
- American Passport Express service fee (if check or money order) [step 1g]
- The other two signed letters of authorization (blue ink and original signatures) [step 1b]
- The other copy of the proof of departure [step 1f]
- The customer "confirmation page" [step 1h]
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Send items above to the following address:
American Passport Express
Attn: Standard Service
170 Commerce Way Ste 104
Portsmouth, NH 03801
You will receive email confirmation with your order number and status the day we receive your application
**********End First Time Applicant Instructions***********
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Note: If the AA you are working with is unfamiliar or uncomfortable with the process of using a passport expediting service they can refer to the section of their AA Guidance Manual which outlines, "The Hand Carrying of Executed Applications" and may call their regional passport agency and/or contact American Passport Express at 1-866-663-7293.
*You can pick up FEDERAL EXPRESS airbills and envelopes at FedEx boxes and FedEx offices. Call 1-800-GO-FedEx to find the most convenient location or use their online drop-off locator (drop-off locations will have blank airbills and envelopes. You may use a credit card to pay for the sending of your application.) |
